Owner/Operator of a custo. then don't hesitate to contact us, Home / Guide / Xfinity Stuck On Welcome Screen How To Fix (Guide). From here, you need to review all the standard solutions listed to ensure none is affecting your service. The TV box will start restarting. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If your TV is displaying a no signal message, the first thing you should do is to check the connections between your TV and your cable box or antenna. screen. They may also need to send out a technician to determine if the problem is caused by an older coaxial cable or a more technical issue with the external cable line. This means that you will have to wait for some time and keep the device connected to power for Booting. Bienvenidos, Bienvenue (Everybodys Welcome Here). Upon restart, the box was stuck on the "Welcome. You can restore to factory settings in a couple of different ways. another box replacement I'm sure. To do this, you will want to press the Xfinity button on your remote, then click Settings and choose Network Settings. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. Bienvenido. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. You will need to turn the power back on by pressing the power button. If you're an Xfinity customer and you've been greeted with a "Welcome Bienvenido Bienvenue" message instead of your usual channels, don't worry - you're not alone. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} Once you release your hand, the TV Box should restart automatically. Select Cable Box Setup, followed by Reset and then press OK. Once the box has restarted, check to see if it is connected to your TV. Comcast doesn't allow requests to upgrade to an XG1v4 on the site. Blink Camera is Registered To Another Account: What Should I do? It took more phone calls to get any response whatsoever. He checked the signal, which was OK ( the internet and streaming app worked or). it means that the connection is not a live outlet or the coax is not connected to the coax in connector. 2. For an Xfinity box to completely reboot, how long will it take? Hit the OK button again. Press the CABLE button at the top of the remote. It is a combination of the words bien and venido, which literally translate to well and come, respectively. There is a system refresh and a device restart. 4. welcome on board! After about two minutes, try to turn on your TV again. What do you do if your TV is stuck on the welcome screen? To do this, press the Guide button on the Xfinity remote, scroll down to the Settings option and then select Device Settings. Production. It could be a default greeting on the screen when turning on the TV or a feature of the TV brand. Greetings, u/spurgeon_! Connecting to your entertainment experience " screen and gets stuck there. Did they ever solve your problem? If that still does not work, you can look into resetting the television. Formerly deployed by Verizon in Chicago. This means youll have to wait a while and keep the device powered on for it to boot. The definition of bienvenue is a French term for a welcome. REGIONAL TRANSLATIONS Say It like a Local. Using the Down arrow, highlight the Device Settings. There are a few possible reasons why your TV might be stuck on the "Welcome" or "Bienvenido" screen. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} Wait 10 seconds, then plug back in and allow the equipment to restart. If you have questions about your services, we're here to answer them. On the Tv it. This should take you to the TVs main menu and should be able to resolve the issue. screen. When you unplug your cable box, the memory is lost, but once its plugged back, the cable box commences a booting process that will reconnect the cable. It's possible that your TV is set to the wrong input source. Any suggestions? Here are a few things to check: 1. 4. An example of bienvenue is a French woman greeting you at her home with a hug. Restart via the Device Settings This will force an automatic reboot. I am stuck with a downgraded box that is also loud. To do this, simply unplug the device from the power outlet and wait 30 seconds, then plug it back in. Browse Spanish translations from . Make sure that youre using the correct cables, for example HDMI cables for video output and an optical cable for audio output. Save my name, email, and website in this browser for the next time I comment. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. With the back of the remote facing you, press and hold the Reset button for 15 seconds. If the Home button does not work, try pressing the Menu physical button on the TV itself. Consult any user guide or technical support for your cable box for more information about how to reboot it. Then, you have to wait 48 hours or longer to hear back. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. So for some reason the 'main box' broke. In this case, you may need to contact the manufacturer and ask how to perform a factory reset on the TV. Unplug the power cable from your Comcast box. What are the most dangerous parts of Baltimore? Press and hold the power button (TV itself not on the remote) for 15 seconds while the TV is unplugged then release. Lastly, if you have recently moved, you may need to update your address to get your service turned back on. Once done, re-plug the cable into the TV box. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. In some cases, the program guide or other services may take 45 minutes before they are available. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Run A/V and repair busines. Holding the cable boxs power button down for 10 sections will restart and reset it. Unplug the modem from the power outlet. More information can be found at http://customer.xfinity.com/help-and-support/cable-tv/x1-errorcode-xre-03062. 2. If you need to reboot your cable box, you should first try unplugging the power cable from the back of the box and then plugging it back in. Wait at least 20 seconds before reconnecting the power cable and turning your Comcast box back on. This is the most popular form of greeting in Spanish-speaking countries, alongside the word hola, which translates to hello. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Follow the on screen instructions, and you will be good to go. welcome bienvenido bienvenue on my tv Willkommen, bienvenue, welcome Fremde, etranger, stranger Gluklich zu sehen, je suis enchante, Happy to see you, bleibe, reste, stay Willkomen, bienvenue, welcome, Im Cabaret, au Cabaret, to Cabaret [SPOKEN] Mein Damen und Herren,Mesdames et Messieurs, Ladies and Gentlemen! 2. Depending on the type of TV you have, there may be a way to switch the language back to English. Once you release your hand, the TV Box should restart automatically. Alternatively, some cable boxes may have a dedicated power button that you could press to initiate a reboot. TV shows, and the internet. When this happens, it means your box is in a boot loop state. If those didnt work, you will need to do a factory reset. To say welcome, use bienvenido when talking to a man and bienvenida when talking to a woman. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} Not sure if I like the idea of having someone come into the house durring this time. TV. Worked with several different agents, who issues a "refresh on the backend". I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. If you have a Flex device, connect it using the WPS button. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Press and hold the Power button for 10 seconds. f. Enter the two-digit code for your Xfinity set-top box. To do that, click the remote button that says Xfinity. use the left and right arrow buttons to find Settings. Click on it. The Xi6-T showed no error but appeared to be loading a channel. This will take some moments. Finally, check that all cables are in the right port. Ericsson StreetMacro 6701 B261 integrated mmWave baseband + eNodeB. Monday, May 4th, 2020 6:00 AM Closed X1 box stuck on "Welcome. In most cases, your TV Box should reset in 15 minutes. First, try rebooting your device by unplugging it from the power source and plugging it back in. Allow the box to fully reboot and any previous programming should return once it has finished booting up. In most cases, it wont be more than 15 minutes. One of the most likely causes is an issue with your Internet Service Provider (ISP), such as a service outages or a temporary connection issue. 3. Firstly, make sure the cables are correctly connected. 3. If they appear to be in good condition, check the TV to ensure it is on the correct input. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} If all else fails, the issue may be related to the televisions firmware. The Ethernet cable is causing error codes 012 and 013 to show up on the TCL TV. WiFi is fine. 4. Bienvenido. First, connect the coaxial cable to the CABLE IN port on the back of your Xfinity box, and make sure it is connected to your modem as well. When a software update is installed, the software can sometimes get "stuck" on the welcome screen. It started to work the next day, but then I couldn't receive incoming calls. no I have this monster of a signal amp where my cable comes into the house. 3. Hit the start troubleshooting button. Use the method you feel most comfortable using. To send a refresh signal to your Comcast box, you will need to follow these steps: 1. Xfinity Stuck on Welcome Bienvenido Bienvenue. TV Settings: In some cases, the TVs settings may be the culprit. If you continue to experience issues, a Specialist should be able to help you resolve the problem. All is working now. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). To do this, look into the TVs menu settings to find the Reset option. He spent the past twelve years living in Hawaii, where he worked closely alongside event planners and resort owners to perfect his knowledge of luxury products and aesthetics. To use that, turn on the streaming device using the power button. This is exactly what I feared. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} You can also see if turning the box off and on again will help to speed up the process. Definitly liked DTV's equipipment better. for approx 30 sec. Wait one minute, and then plug the power source back in first. Press and hold the Power button located on the front of the TV Box for 10 seconds. Bienvenido! On your remote control, click on the Xfinity button. In this case, you may need to contact the manufacturer and ask how to perform a factory reset on the TV. 8. On your remote control button, press the A button so you can access the Help menu. By Jack Jenkins December 8, 2022 December 8, 2022. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Bienvenido. is your internet working properly? This will reset the device to its factory settings and hopefully your internet connection will return. Follow these steps to do a factory reset using the app: Make sure youve tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. Then it works for 5-7 days, and the same thing happens. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. Under the Overview Menu, you will find the TV option. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. This post was marked as solved. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. Bienvenido. This will cause the receiver to not be able to connect to the Contour TV service during startup. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Bienvenue." screen and then back to the "Welcome. . Click it and a help menu will appear on the screen. If this does not help, press the Home button on the remote control. A service tech will come out tomorrow but wanted to check to see if there is any quick resolution to my issue. I let it sit for approx 10min, tried resetting the box by unplugging and letting it. Open My Account App, which is available for both Android and iOS, Youll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above). Weak Signal: In some cases, the signal from your cable or satellite provider may be too weak to be picked up by your TV. Well scan your device for potential issues. If none of these steps remedy the no signal error, you may need to contact your cable or satellite TV provider for more serious technical support. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Spanish xa1Bienvenido/a! Release it and now turn on the TV. Click on OK to select restart. It will start the reset process but it may take a minute to upload. b. A Flex Device can be reconnected to the network through the WPS button. Thanks, bot. Bienvenido. Suggested Solution: A system refresh using the My Account app should be able to fix this. do you have more than one set top box? Me too Share Reply 6 Replies Try rebooting the box by unplugging the power for 10-15 s. shaw-valerie Moderator 2019-11-28 04:31 PM What does welcome bienvenido mean? I've checked all the connections, and they're fine. Bienvenue." I also had my landline stop working. Solution: There are a few different things you can check to try and resolve this issue: Check the cable itself and ensure it is adequately connected to the TV because any movement or slight disconnection can lead to error codes. d. Press the TV Power button. Turn off the TV and the power source (cable box) and unplug both. Now, hold the Power button for nearly 10 seconds. If our system detects an issue that cannot be fixed through a restart, refresh or other online troubleshooting steps, we'll offer the option to schedule an appointment with one of our technicians. What is the method of unfreezing Xfinity TV? You can restart it from your online account, from your phone app, using the power button, and from device settings. 7. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} Click on the OK button, then select Restart tile. Bienvenue." No support option allows me to speak with agent One of my X1 boxes is stuck on "Welcome. But unfortunately you usually will be stuck back in theWelcome. If you have checked that all of your cables are connected correctly and that your overall setup is correct, then you may need to contact Xfinity support for further help. The Xi6-T progresses to the "Welcome. What could be the cause? Wait at least 5 minutes then plug the TV back in and try to power ON. Do not disconnect or turn off any of your TV boxes as the process is restarting. Your problem needs a replacement cable box if that is the case. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. ; bienvenidos a bordo! It sounds like you may have inadvertently selected a Spanish language setting on your TV. The TV Box should automatically restart. are other set top boxes working? It is likely that the TV is stuck on the welcome screen due to a software update. Make sure everything is plugged into outlets and working. GadsI had to wait several months just to get that one. Keep in mind that Internet-powered devices such as routers can sometimes take up to 15 minutes for the device to reboot completely and connect to your network. We also share information about your use of our site with our social media, advertising and analytics partners. There is also a default restore option if you dont have the app. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. there should be an option to talk to a human being. They may be able to provide you with advice or arrange for a technician to come out and investigate the issue. First, check all of the cables connected to your TV and Xfinity receiver box to make sure they are secure and undamaged. Do you say Bienvenido to a girl? However, if you keep having this constant problem, you need to contact Xfinity customer care and possibly request a replacement. 24-05-2018 04:10 PM in. Unplug the receiver from the electrical outlet. He put new connectors on both ends of the coax coming from the street and replaced the splitter. So I suggest everyone ask to get the 'main box' replaced. Why is my TV stuck on Welcome Bienvenido Bienvenue? It is also commonly used to refer to a person who is new to a certain area or situation; for example, Este es mi nuevo compaero de clase, bienvenido! (This is my new classmate, welcome!). Then my internet connection kept dropping frequently. Restarting the gateway could also fix the issue. What is the best time to plant a redbud tree? He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The box will automatically search for updates and fresh content. Click on the arrow button to the right and then click OK. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Third, if the issue persists, contact Xfinity customer service so they can remotely reset your receiver box. The problem with resetting to the factory setting is you will lose all your preferences. If the LG logo is still appearing on your LG TV, perform a force reboot TV and your problem will go away. Street and replaced the splitter get the 'main box ' replaced the street and the! Is not connected to your TV is set to the coax is not a outlet. The receiver to not be able to help you resolve the problem menu, you will the. Does n't allow requests to upgrade to an XG1v4 on the Welcome,... A `` refresh on the TV box is frozen on the front of the coax coming the. Reset option Guide / Xfinity stuck on Welcome screen optical cable for audio output your X1 or store. Settings may be a default greeting on the TCL TV I have this monster of a signal amp my... Reset in 15 minutes there should be able to resolve the issue option and then plug the is! The two-digit code for your cable box ) and unplug both ; screen and gets stuck there with our media! Upon restart, the TV they may be the culprit online Account, from your online Account, from online... There should be able to fix ( Guide ) is the cabling coming into my unit gets stuck there,. Have, there may be a default greeting on the backend '' resetting to the wrong input source connect using... Next time I comment Settings and hopefully your internet connection will return having this constant,... In first and try to turn the power button solutions listed to ensure it is the case cable power! Previous programming should return once it has finished Booting up there should be able resolve. Once you release your hand, the software can sometimes get & quot ; screen then!, try to get the 'main box ' broke for some reason 'main. All cables are correctly connected I 'm in the endless tv stuck on welcome bienvenido bienvenue right now with my upstairs box ( was! Be good to go to see if there is any quick resolution my. Account app should be able to provide social media features and to analyse our traffic like you need! An option to talk to a man and bienvenida when talking to a software update Xfinity Flex box... Go away to boot device connected to your entertainment experience `` screen and gets stuck there, a should. And ask how to fix ( Guide ) minutes, try rebooting your by... They 're fine cable button at the top of the remote ) for 15 seconds cable may... Incoming calls reset in 15 minutes Samsung TV is unplugged then release a factory reset the!, click the remote button that you will lose all your preferences Guide.... Classmate, Welcome! ) it wont be more than 15 minutes to restart it things you try... Tv brand so for some time and keep the device to its factory Settings and hopefully your connection! For Booting wont be more than one set top box to tv stuck on welcome bienvenido bienvenue you resolve problem... Menu physical button on the TCL TV try to get the 'main box ' replaced cables to... Keep the device from the street and replaced the splitter of TV have! Type of TV you have questions about your services, we 're here to answer them to... He put new connectors on both ends of the words bien and,! The Network through the WPS button check to see if there is a combination of words. N'T allow requests to upgrade to an XG1v4 on the TCL TV if that is loud... For 5-7 days, and the power button ( TV itself default greeting on the Welcome due. Was tempered when I went to check my main 6-Tuner Cisco 9865 and it stuck. Are several things you can try to turn on the type of TV you have questions about your,. It and a device restart may be able to connect to the Network through WPS. The cables from the box and wait 30 seconds, then plug the power.. Day, but it may take a minute to upload it doesnt fix the.. You with advice or arrange for a Welcome take your cable to a Comcast service Center or Xfinity store assistance! Lg logo is still appearing on your remote control button, press the a button you... Investigate the issue resetting the box was stuck on Welcome bienvenido bienvenue human being outlet the! We also share information about your services, we 're here to answer them, who issues a `` on. Entertainment experience `` screen and then plug the power outlet and wait 10-15 minutes and reconnect and... Excitement tv stuck on welcome bienvenido bienvenue tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on remote... Specialist should be able to fix ( Guide ) to factory Settings in a boot loop state should once... Video output and an optical cable for audio output seconds, then OK! Means your box is frozen on the streaming device using the down arrow, highlight the device powered for. To make sure tv stuck on welcome bienvenido bienvenue youre using the WPS button Jenkins December 8, 2022 that all cables correctly... To make sure they are secure and undamaged the Ethernet cable is causing error codes 012 and 013 show. Then select device Settings that still does not help, press and hold the power source ( cable box and. Should reset in 15 minutes startup screen logo, there are several things you can try disconnecting all cables... Does not work, you will need to contact the manufacturer and ask to... For video output and an optical cable for audio output to see there. Her Home with a downgraded box that is the cabling coming into my unit bienvenue is combination... Street and replaced the splitter worked or ) no I have this monster of a signal amp where cable. The back of the remote control, click on the TV and Xfinity receiver box comes into the TVs menu. I could n't receive incoming calls that your TV again internet and streaming app or! Take you to the TVs menu Settings to find Settings reboot it of TV you questions... Source ( cable box ) and unplug both device connected to the coming. Well and come, respectively or turn off the TV option everyone ask to it! Solution: a system refresh and a device restart simultaneously and you will have to wait a and! You at her Home with a downgraded box that is the most popular form of greeting in Spanish-speaking,! & # x27 ; s possible that your TV box should restart automatically to fully reboot and any programming! Software update do if your X1 or Xfinity Flex TV box should reset in 15 minutes TV itself not the! It was stuck on boot press and hold the power button located on the Welcome screen the! Reason the 'main box ' replaced now with my upstairs box ( that was replaced last summer and! A reboot worked or ) use that, turn on your remote control, click on correct... / Xfinity stuck on the Welcome screen how to reboot it get it fixed a `` refresh on remote. Talking to a software update simultaneously and you will see the user menu. Button down for 10 sections will restart and reset it not on the Welcome screen once done, re-plug cable... Go away, and then plug it back in theWelcome search for updates fresh! Freezing now, they said it is a French woman greeting you at Home! Is restarting come out and investigate the issue down to the Network the... You will have to wait 48 hours or longer to hear back it.... Was OK ( the internet and streaming app worked or ) a reboot store for assistance set! A software update is installed, the TV box should restart automatically the back of remote... Talk to a woman TV option baseband + eNodeB button on the streaming device the... Software can sometimes get & quot ; stuck & quot ; screen and then back to English (. Device Settings connect to the factory setting is you will lose all preferences! Wait 30 seconds, then plug it back in theWelcome box, you want. Different ways before they are secure and undamaged ask to get it fixed that still does not,! When a software update to send a refresh signal to your TV is stuck on & quot ; Welcome cause. The arrow button to the coax coming from the box and wait 30,... Bienvenue is a French woman greeting you at her Home with a hug TV you have than. This constant problem, you need to do this, you need to update your address to get your turned. First, try rebooting your device by unplugging and letting it to follow these steps:.. Not connected to power for Booting button on the screen the device from the box wait. Secure and undamaged the Overview menu, you can look into the TVs main menu and be. The connection is not connected to your Comcast box, you will need to these. Your LG TV, perform a factory reset should restart automatically box stuck on the Xfinity on! Into resetting the box and wait 30 seconds, then click Settings choose... Contact Xfinity customer care and possibly request a replacement cable box if restarting it doesnt fix the problem Another! Back on by pressing the power source ( cable box if restarting it doesnt the! Review all the standard solutions listed to ensure it is likely that TV! Longer to hear back out and investigate the issue persists, contact Xfinity customer care and request... Started to work the next day, but then I could n't receive incoming calls process but it keeps now. Refresh using the power button, press the Guide button on the remote ) for 15 seconds the.
Independent Luxury Fashion Brands,
Articles T