Gently then, it forces the warm air back into the room using a fan. But replacing heater parts can be complex. Damaged flame rod or if the rotating rod is seized or stuck of your dimplex fireplace insert, it may not be able to move or generate heat properly, which can cause the flame effect to malfunction. Please select your product category to go to the relevant troubleshooter. I have a situation with Dimplex model XHD23L-INT, every time I turn on the flames effect, I hear a clicking sound and flames are kind of shaking on the screen. The blower will not come on, the heater will not heat, flames and colors cant be changed. What am I missing? If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. The remote control of the fireplace has the same frequency as any other remote control transmitter in your house. Press and hold it for 5 seconds. If you are using a remote control, the receiver may be defective and need to be replaced. It worked fine for the first 4 years then I started to get an error code 88 and the unit does not shut off. How do you lock and unlock a Dimplex heater? It should stop and display temperature setting options as usual. Fireplace Making Noises 8. Dimplex electric fireplace troubleshooting is as simple as the Avalon pellet stove troubleshooting. You will get easy and simple solutions to the following issues with your Dimplex electric fireplace. Plus, it would be wise to unplug the unit When you are not using it or you are not at home. If you need some assistance you may Contact Us. Also, check the fuse on the Dimplex fireplace and replace it if needed.It would be better to try another socket. Can I put my mantel right up against the wall? He loves to share his knowledge & helps others in fixing their units & saving their pockets. Great site! No! You should check all the above-mentioned issues visually one by one & fix them if you get any faults. You may need to replace the capacitor. One by one, eliminate the reasons. Please review the Maintenace Instructions in the Owners Manual for light bulb replacement. Dimplex Fireplace Remote Not working The possible causes for this issue are - You have not operated it properly, Disturbance arose due to an outside radio frequency source, Battery or batteries may have died from your remote control. Plus, defective thermostat and blown fuses can also be the reasons. For one thing, it will raise your utility bills a lot. A faulty LED driver can cause flames to stop working in an electric fireplace. There are three moving parts in the fireplace that could create a noise during operation. Plus, make sure the outlet is perfectly okay where you plug your fireplace. To solve the issue permanently, take help from the Dimplex customer support center or your local Dimplex dealer. If you get the flame rod is damaged, you have to replace it to fix the issue. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. Dont forget to initialize the new remote control to the receiver. If your Dimplex electric fireplaces flame effect suddenly stops working, be sure that any of the above factors is the culprit for it. Youll see Child Lock appear. Please call Dimplex tech support at (888) 346-7539. If it doesnt work, take help from a technician. My dimplex electric fireplace flame is freezing. Well, a tightly bent or overstretched power cord could be the culprit behind your blower issue. Thermostat problems can come up in some ways when you are running your Dimplex electric fireplace for a while. Have changed both still no joy. William firmly believes that anyone can repair his/her unit with the correct guidance & knowledge. If so, then tighten and fix it. Fireplaces Stucco & Exterior Coating Contractors Concrete Contractors. 10. Ensure that there is proper airflow and reset the high-limit switch if thats the case. Get in touch with our expert team via phone or email. The heater may emit a slight, harmless odour when first used. Opti-myst troubleshooter Quantum troubleshooter The flame motor could be to blame. Similarly, if the motor is clogged with dust or debris, it may not be able to move properly and may cause the flame effect to malfunction of most electric fireplaces. With an average electricity rate, the unit operates for a remarkable 3 per hour providing all the warmth, ambiance and romance of a fireplace. Infect, for safety reasons, an electric fireplace should only be plugged into a standard outlet directly. Let the heater dry. Assuming your fireplace itself is functional, here are some ways to troubleshoot the remote's function. Is It OK To Leave An Electric Fireplace On all Night? Purifier models, the air filter may be dirty and need to be cleaned or replaced. In many gas units, the flame cycles off as the room temperature rises and you lose the flame effect until the room cools down again. I have to unplug to reset, and leave unplugged for a little while and it does the same thing again. The reflection of the LED light on the refractors spinning contains three-dimensional patterns. If it's not, call customer service. Hi there. Do not use outdoors. Please have your model number and serial number available so we can assist you efficiently. The flame should be a constant smooth flowing flicker. Remove and replace as outlined in the maintenance section of your Owners Manual. Any suggestions on what the problem could be? In this case, to solve this frequency interference issue, contact Dimplexs technical service department. Now all the reasons are clear to you for which your Dimplex electric fire flame effect not working. This procedure can sometimes reset the blower motor and resolve your heater troubles. While vacuuming a space heater, focus on the vents of the heater. Hope, you will get a solution. Designed . We will ask for your model and serial number, we will then ask a few questions and diagnose your problem over the phone. Remember, you should never use extension cord s to connect an electric fireplace. We do not recommend putting televisions on units that are not specifically classified as TV stands. Troubleshooting and FAQs Find answers to common questions and simple technical troubleshooting steps. Unplug the fireplace. Turned it on to see how it looks and after a minute, we see that maybe the last 10-12 inches to the right turns off for maybe 10-15 seconds and then turns back on for 10-15 seconds. Dimplex products come with their own troubleshooting guides, or a troubleshooting section at the back of the Product Service Manual. To solve the issue, first, check for any defective wiring, tightly bent power cord, or fuse box for any tripped switch that could be the reason behind the problem. The electric fireplaces flame effects crucial part is its bulb. Product Downloads Can't solve your problem? So, dont miss going through between the lines if you wish to fix the flame effect by yourself and save your pocket. My Dimplex fire place is displaying. What could be wrong with it? When it is not running, your heater wont produce heat. IN BUSINESS. Hi KentTo solve the issue, first, check all the cables & tight them if you get any loose. Basically, your fireplace is locked down and you cant get heat from it. Please check if the wiring is loose. The light on the remote goes on when we push the buttons but the fireplace does not respond to the off button. The fireplace has an overheat cutout that turns off the fireplace if there's a blockage of the ventilation slot. The better brands offer replacement parts so that fireplaces can be fixed long after the warranty has run out. Loose wires cannot connect consistently with the fireplace, which causes fire flame effects to stop. It is normal for the thermostat housing to reach a temperature of 45-50 degrees Centigrade while working at full capacity. With a damp sponge, wipe down the surface of the heater. Check all the nuts, screws, and bolts around the fan and fix them. This error is caused by wiring mistakes, faulty PCB, or a bad sensor. The flicker rod may not be connected to the shaft on the flicker motor. Check and fix. If not, test the thermostat with a multimeter for continuity. Hi I have a Dimplex SP16, a more recent model with LED strip inside rather than bulbs. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. Check the fireplace for any faulty wiring. However, with smart LED lights, Tampa Electric will automatically be notified when the light requires attention. Why is my heater turning off after a couple of minutes of operation? Shut off the fan only to see if the noise stops. Can you repair an electric fireplace outside of a warranty? Other brand names we have sold under were Electrolog, Symphony, and Optiflame. The problem may be: Well, as the motor of your Dimplex fireplace is working, now you ensure the wiring & the flame effect controlling switch are perfect. So, initialize the transmitter to your furnace. Now, put the front cover back on and screw it on tightly. If it doesnt work, it would be worth contacting the Dimplex customer support center as your unit is fresh. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or if the electric fireplace has been dropped or damaged in any manner, contact Dimplex Technical Service at 1-888-346-7539. Also, make sure that the wire running to your thermostat is properly attached. Dimplex fireplaces have moving parts inside that can make unusual noises if they're not working correctly. Also, do not understand how to pull the unit out. There are two screws on either side of the heater. Loose wiring causes a loose connection between the fireplace and the flame effects light source. I am thinking it is either a bad thermistor or relay board. Overheating can be the prime cause. To be on the safe side, hire a professional instead. I lost the remote for it. If your heater has a cover, vacuum it to clean it and use brush attachments to remove dirt from the fins before putting it back on. 1. I am concerned that it will do so when I am not at home. You can put a Dimplex fireplace in just about any indoor area as long as it is clean and dry. The malfunctioning flame motor can cause the flames to stop working in an dimplex heating unit. Why will my unit not turn on with the hand held remote? If there is any broken or lousy element within the LED driver, replace it. The bulb act as a light source in the fireplaces inside. For example, if a streetlight goes out today, Tampa Electric is not aware until it is reported by a concerned citizen. What needs to be done to correct this. Your heater may have a power switch of its own. Yes. E 1 code is either due to a clogged filter or a tripped tilt switch. Next, take a vacuum that has a brush attached to the hose. I have tried unplugging and plugging back on but the problem persists. You might notice that the fireplace runs constantly or doesn't respond when you try to shut it off. There could be other appliances on the same circuit as your unit. 22. My fireplace is not working properly, where do I start? Do not use outdoors. I have a Dimplex, XHD23L MOD A, it has never been used. How to fix Dimplex Electric Fireplace Flame Not Working Problem? Just keep reading our simple troubleshooting guide. The flames in a Dimplex fireplace should be smooth and constant with a consistent flicker. This plug-in fireplace doubles as a heater with an adjustable thermostat and an automatic safety shutoff. Seized Flame producing Rod affects the performance of the flame effects. What is the best electric fire flame effect? Very first you should contact a technician to check which issue is responsible for creating trouble. Blank LCD screen, hot thermostat housing, blinking LCD pane, and being unable to set temperature are some common issues that happen with thermostats. Plug it back in and turn your fireplace on. If you have any further queries, feel free to comment below. the Dimples Sierra 48 is only about a year old. Remove loose dust with it. Find Your Owner's Manual. All of our current products being produced meet CARB Phase 2 requirements. Have you cleaned the blower? At this speed there is only warmth within 6 9 of box.Help please. The initialization of the remote control may not be done with your Dimplex electric fireplace. Is it normal for my heater to emit a slight odour when in operation? Fan runs at one speed- LOWIs there a way to increase blower speed. Ensure that the air filter is clean, the vent is open, and the exhaust is clean so that adequate air can circulate. Could you check the airflow in the system? So, if you want your touchscreen to function, dont cover it anything like clothes. Our expert will help you with the solution ASAP. Inspect the wiring for any loose connections. You will be good to go. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Need to be replaced to troubleshoot the remote & # x27 ; s not, test the thermostat to. 1 code is either due to a clogged filter or a troubleshooting section at back... Also be the culprit for it sure that any of the heater Find your &. 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